Malia Shay Gresham, MD
Otolaryngology
MyBSWHealth
Locations of Malia Shay Gresham, MD
Baylor Scott & White The Voice Center - Dallas
3434 Swiss Ave Ste 200, Dallas, TX, 75246
6611.8mi
Directions
Call
469.800.7730
Open
- Monday:8:00 am-4:30 pm
- Tuesday:8:00 am-4:30 pm
- Wednesday:8:00 am-4:30 pm
- Thursday:8:00 am-4:30 pm
- Friday:8:00 am-4:30 pm
Baylor Scott & White The Voice Center - Plano
4716 Alliance Blvd Pavilion II, Ste 700, Plano, TX, 75093
6611.4mi
Directions
Call
469.800.7730
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Dr. Gresham is a fellowship-trained laryngologist with expertise in treating most voice, airway, and swallowing disorders. She is enthusiastic about providing patient-centered care. Some of her clinical interests include caring
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for patients with voice problems, caring for patients with airway disorders including subglottic and tracheal stenosis, and performing in-office/ minimally invasive procedures on the larynx.
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| Ages Seen |
|---|
| Adolescents (ages 12-18) |
| Adults |
| Geriatrics |
| Language(s) Spoken |
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| English |
| Education |
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| Medical School: Baylor College of Medicine (2017) |
| Internship: Otolaryngology, Saint Louis University Hospital (2018) |
| Medical School: Saint Louis University Hospital (2018) |
| Residency: Otolaryngology, Saint Louis University Hospital (2022) |
| Fellowship: Laryngology, University Of Alabama Hospital - Birmingham (2023) |
| Certifications |
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| Otolaryngology- American Board of Otolaryngology - Head and Neck Surgery |
| Hospital Affiliations |
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| Baylor Scott & White Medical Center - Plano |
| Baylor University Medical Center, part of Baylor Scott & White Health |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Patient Ratings (247)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Provider included you in decisions | |
| 5.0 | Friendliness/Courtesy of Care Provider | |
| 4.8 | Wait Time at Clinic | |
| 5.0 | Provider showed concern | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Rate Care Provider |
Patient Comments (118)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Malia Gresham receives overwhelmingly positive feedback from patients, with the vast majority giving her perfect 5-star ratings. Patients consistently praise her exceptional listening skills, noting that she truly hears their concerns and makes them feel valued rather than rushed. Her thoroughness is mentioned repeatedly, with patients appreciating the detailed examinations, comprehensive explanations of diagnoses and procedures, and the time she takes to answer all questions. Dr. Gresham's interpersonal skills stand out prominently, with patients describing her as caring, compassionate, kind, professional, friendly, and warm. Many patients specifically mention her excellent bedside manner, noting that she makes direct eye contact, speaks directly to them, and treats them with respect and dignity. Her expertise and knowledge are frequently highlighted, particularly regarding vocal cord issues and ENT care, with several patients expressing relief at finally finding a doctor who could help them after seeing multiple other providers.
Patients also share
The reviews contain virtually no substantive criticism or areas for improvement. All reviews are highly positive, with even the lowest ratings still being 4.3 stars or above. No patients identified specific concerns about Dr. Gresham's care, communication, technical skills, or any other aspect of their experience. The feedback is uniformly complimentary across all dimensions of care delivery.