Jennifer Delia Heffernan, MD
Geriatric Medicine, Family Medicine, Hospice and Palliative Medicine
Geriatric Medicine..., Family Medicine, Hospice and Palliative Medicine
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Locations of Jennifer Delia Heffernan, MD
Baylor Scott & White HouseCalls
4009 Worth St Ste B, Dallas, TX, 75246
6611.4mi
Directions
Call
214.820.9115
Closed
- Monday:9:00 am-5:00 pm
- Tuesday:9:00 am-5:00 pm
- Wednesday:9:00 am-5:00 pm
- Thursday:9:00 am-5:00 pm
- Friday:9:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Dr. Heffernan serves as the Baylor Scott & White North Texas regional medical director for geriatrics and is the medical director of the Baylor Scott & White HouseCalls program. She ... is board-certified in family, geriatric, and hospice and palliative medicine specialties. Dr. Heffernan specializes in the care of older adults and provides quality, comprehensive healthcare. Her goal is to ensure that her patients maintain quality of life and avoid visits to the emergency room or hospital. In addition to caring for her patients, Dr. Heffernan teaches residents from the Baylor Scott & White Family Medicine Residency Program. She is married to a physician, and they have one child. She enjoys spending quality time with her family and riding horses. View More |
| Ages Seen |
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| Geriatrics |
| Language(s) Spoken |
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| English |
| Education |
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| Medical School: University of Miami School of Medicine (2001) |
| Residency: Family Medicine, Akron City Hospital (2004) |
| Residency: Akron City Hospital (2004) |
| Fellowship: Geriatrics, The Cleveland Clinic Foundation: OH (2005) |
| Fellowship: Cleveland Clinic Education Foundation (2005) |
| Certifications | ||||
|---|---|---|---|---|
| Geriatric Medicine- American Board of Family Medicine/Geriatric Medicine | Hospice & Palliative Medicine- American Board of Family Medicine/Hospice and Palliative Medicine | Family Medicine- American Board of Family Medicine | Hospice and Palliative Medicine- American Board of Family Medicine | Geriatric Medicine- American Board of Family Medicine |
| Hospital Affiliations |
|---|
| Baylor University Medical Center, part of Baylor Scott & White Health |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Patient Ratings (213)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.8 | Time Care Provider spent with Patient | |
| 4.9 | Provider showed concern | |
| 4.8 | Provider included you in decisions | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (128)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Jennifer Heffernan receives overwhelmingly positive feedback from patients, with the vast majority of reviews rating her 5 stars. Patients consistently praise her as thorough, caring, compassionate, and professional. Many reviewers highlight her excellent listening skills and her ability to take time with patients to address their questions and concerns without rushing. Her bedside manner is frequently commended, with patients describing her as personable, kind, patient, friendly, and attentive. The house calls program itself receives significant appreciation, with multiple patients noting it as a "lifesaver" and expressing gratitude for this level of service. Patients also value her strong communication skills, both with them directly and with family members or guardians, and describe her as knowledgeable and prompt in her care delivery.
Patients also share
One review from November 2024 mentions difficulty communicating with Dr. Heffernan's staff and not receiving responses to emails, noting that ordered lab testing and imaging with ambulance transport had not been completed yet despite the orders being placed. This was the only substantive concern raised across all the reviews.