Melanie Miller Durham, ANP

Patients appreciate

Melanie Durham, ANP consistently earns high praise for her exceptional communication skills and thorough, patient-centered approach to care. Patients frequently highlight her ability to listen attentively, answer questions clearly and completely, and explain complex medical information in terms that are easy to understand. Many reviewers specifically appreciate that she never makes them feel rushed, treating each patient as an individual rather than just another case. Her deep knowledge of cardiology — including pacemakers, defibrillators, ablations, and medication management — is repeatedly noted, as is her warm, friendly, and professional demeanor. Patients also commend her for being punctual and well-prepared, often having reviewed their history before appointments.

Patients also share

The opportunities for improvement noted in the reviews are minimal and infrequent. One reviewer mentioned that Melanie could have shown more empathy when discussing a new pacemaker implant, as the procedure was unfamiliar and emotionally overwhelming for them. Another noted that she can occasionally seem a bit rushed, which they attributed to the broader practice rather than Melanie specifically. One patient suggested she speak a bit more slowly to accommodate older patients who process information at a different pace. A separate reviewer felt the handoff to an assistant for heart monitor instructions could have been more hands-on and thorough.