Melanie Miller Durham, ANP

Patients appreciate

Melanie Durham, ANP, receives overwhelmingly positive feedback from patients, with the vast majority of reviews awarding 5-star ratings. Patients consistently praise her thoroughness and clear communication, noting that she explains conditions, test results, and treatment options in ways that are easy to understand. Many reviewers highlight her attentive listening skills, describing her as patient and willing to answer all questions without rushing through appointments. Her warm bedside manner is frequently mentioned, with patients using words like kind, caring, personable, and compassionate to describe their interactions with her. Several reviews also emphasize her strong clinical knowledge, particularly in cardiology, and her ability to make patients feel comfortable and confident in her care, even during stressful situations like pacemaker or defibrillator concerns.

Patients also share

While the feedback is overwhelmingly positive, a small number of reviews pointed to areas for improvement. One reviewer felt she seemed bothered by their questions and concerns, while another mentioned wishing she had shown more empathy when discussing the need for a pacemaker, as the procedure was unfamiliar and concerning to them. A separate review noted that she and others in the practice can seem a bit rushed at times. One patient suggested she could speak a little slower to help with processing information, and another mentioned some difficulty receiving adequate instructions on how to use a heart monitor device after being handed off to an assistant. These comments were isolated rather than widespread patterns.