Melissa De Los Santos, ACNP
Clinical Cardiac Electrophysiology
MyBSWHealth
Locations of Melissa De Los Santos, ACNP
Baylor Scott & White Arrhythmia Management - Grapevine
2020 W State Hwy 114 Ste 320, Grapevine, TX, 76051
6629.2mi
Directions
Call
469.800.4540
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
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| English |
| Education |
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| Education: University of Texas at Arlington (2010) |
| Certifications |
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| Acute Care Nurse Practitioner- American Nurses Credentialing Center |
| Hospital Affiliations |
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| Baylor Scott & White The Heart Hospital - Denton |
| Baylor Scott & White Medical Center - Plano |
| Baylor Scott & White Medical Center - Centennial |
| Baylor Scott & White Medical Center - Grapevine |
| Baylor Scott & White The Heart Hospital - Plano |
| Baylor Scott & White Medical Center - McKinney |
| Baylor Scott & White The Heart Hospital - Dallas |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Aetna - (12)Aetna-Choice POS IIAetna-Group Retiree Medicare PPO - Limited to Exxon/MobilAetna-Health Network OnlyAetna-Health Network OptionAetna-HMOAetna-Managed ChoiceAetna-Open Access Elect ChoiceAetna-Open Access Managed ChoiceAetna-Open Access SelectAetna-Open Choice PPOAetna-QPOSAetna-Select
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Patient Ratings (803)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Provider showed concern | |
| 4.6 | Wait Time at Clinic | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Rate Care Provider |
Patient Comments (368)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Melissa De Los Santos, ACNP, receives overwhelming praise from patients for her thoroughness, knowledge, and attentive listening skills. Many reviewers specifically note that she reviews their charts and test results before appointments, allowing her to speak knowledgeably about their history and current condition. Patients consistently describe her as caring, warm, and personable, with many highlighting her ability to explain complex medical information in easy-to-understand terms. Numerous reviews also emphasize that she takes her time during visits, doesn't rush through appointments, and patiently answers all questions, which makes patients feel valued and well cared for. Her professionalism and strong communication skills are mentioned repeatedly as standout qualities that build trust and comfort with her patients.
Patients also share
While the vast majority of feedback is highly positive, a small number of reviews raised concerns about time management and consistency. One review mentioned feeling rushed and not receiving enough time during a visit, while another described a specific encounter where Melissa seemed hurried, unprofessional, and rude, though the reviewer noted this was uncharacteristic compared to prior visits. A separate review mentioned waiting 35 minutes past the appointment time and then feeling the visit itself was rushed afterward. Another single review noted a visit that felt neutral, lacking a personal connection despite being factually accurate. These instances appear to be exceptions rather than a pattern, as most patients specifically praise her for never rushing and always making time for their concerns.