Charles Lloyd Secrest, MD

Patients appreciate

Dr. Charles Secrest receives overwhelmingly positive feedback for his thoroughness, expertise, and bedside manner. Patients consistently praise his ability to explain diagnoses and treatment plans in clear, understandable terms, often using visual aids or props to illustrate procedures. Many reviewers highlight his diagnostic skill, noting that he identified issues other doctors had missed, and several mention his surgical expertise as exceptional. His compassionate, caring demeanor is frequently mentioned, with patients describing him as attentive, patient, and genuinely concerned about their wellbeing. A number of reviews also note that he and his staff go above and beyond, such as providing a personal cell phone number for questions, squeezing patients in on short notice, and following up personally. His office staff are also frequently praised as knowledgeable, courteous, and caring, contributing to an overall positive office experience.

Patients also share

The most frequently cited area for improvement is wait times, with multiple reviews describing delays ranging from 30 minutes to nearly two hours past scheduled appointment times, sometimes without clear communication about the cause of the delay. A few reviews mention this as a recurring pattern rather than an isolated incident. On an individual basis, single reviews raised other concerns: one patient felt his bedside manner during a stent procedure was harsh, one noted a lack of post-surgical follow-up, and one mentioned frustration that he does not perform a specific procedure they needed (though they still praised his referral process). One review also noted disappointment that his contract at a facility was not renewed, though this appears to be an isolated comment.