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Next available appointments

Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.

Thu, 12/11

  • 10:45 AM
  • 1:00 PM
  • 1:30 PM

Fri, 12/12

  • 10:30 AM
  • 11:00 AM
  • 3:15 PM

Wed, 12/17

  • 3:45 PM

Locations of Eileen M O'Brien-Su, MD

Baylor Scott & White Southlake Family Medicine

Baylor Scott & White Southlake Family Medicine

925 E Southlake Blvd Ste 100, Southlake, TX, 76092
6631.6mi Directions
Call 817.912.8800
Open
  • Monday:8:00 am-5:00 pm
  • Tuesday:8:00 am-5:00 pm
  • Wednesday:8:00 am-5:00 pm
  • Thursday:8:00 am-5:00 pm
  • Friday:8:00 am-5:00 pm

Biography

I enjoy seeing patients of all ages, and I especially enjoy taking care of multiple generations of one family. I have lived in Texas most of my life graduating from ... Texas A&M and then UT Houston Medical School. In my spare time, I enjoy spending time with my family, traveling, exercising and cooking.
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Ages Seen
Newborns (0-28 days)
Infants and Toddlers (ages 0-2)
Children (ages 3-11)
Adolescents (ages 12-18)
Adults
Geriatrics
Language(s) Spoken
English
Education
Medical School: University of Texas Health Science Center at Houston (1991)
Medical School: University of Texas - Houston Health Science Center (1991)
Internship: Internal Med/Pediatrics, University of Missouri (1992)
Internship: IM/Peds, University of Missouri-Kansas City (1992)
Residency: Internal Med/Pediatrics, University of Missouri (1995)
Residency: IM/Peds, University of Missouri-Kansas City (1995)
Medical School: University of Missouri-Kansas City (1995)
Certifications
Pediatrics- American Board of Pediatrics Internal Medicine- American Board of Internal Med Internal Medicine- American Board of Internal Medicine

Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice.

 
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  • Aetna - (12)
    Aetna-Aetna Signature Administrators
    Aetna-Choice POS II
    Aetna-Health Network Only
    Aetna-Health Network Option
    Aetna-HMO
    Aetna-Managed Choice
    Aetna-Open Access Elect Choice
    Aetna-Open Access Managed Choice
    Aetna-Open Access Select
    Aetna-Open Choice PPO
    Aetna-QPOS
    Aetna-Select
  • Baylor Scott & White Health Plan - (21)
    Baylor Scott & White Health Plan-BSW Access PPO
    Baylor Scott & White Health Plan-BSW Extended PPO
    Baylor Scott & White Health Plan-BSW Plus HMO-Group
    Baylor Scott & White Health Plan-BSW Plus HMO-Individual/Family
    Baylor Scott & White Health Plan-BSW Plus PPO-Group
    Baylor Scott & White Health Plan-BSW Plus PPO-Individual/Family
    Baylor Scott & White Health Plan-BSW Preferred HMO - Individual Marketplace
    Baylor Scott & White Health Plan-BSW Preferred PPO Network
    Baylor Scott & White Health Plan-BSW Premier HMO-Group
    Baylor Scott & White Health Plan-BSW Premier HMO-Individual/Family
    Baylor Scott & White Health Plan-BSW Premier PPO
    Baylor Scott & White Health Plan-BSW SeniorCare Advantage HMO
    Baylor Scott & White Health Plan-BSW SeniorCare Advantage PPO
    Baylor Scott & White Health Plan-BSW Solutions PPO
    Baylor Scott & White Health Plan-BSWH Employee Network (SEQA & EQA)
    Baylor Scott & White Health Plan-BSWH Employee Network Premium (PPO)/ HDHP
    Baylor Scott & White Health Plan-ERS BSW Preferred HMO Network
    Baylor Scott & White Health Plan-Hendrick Health Employee Plan
    Baylor Scott & White Health Plan-McLane Group Network
    Baylor Scott & White Health Plan-PPO Network-Group
    Baylor Scott & White Health Plan-Pyco Industries Employee Plan
  • Blue Cross Blue Shield - (25)
    Blue Cross Blue Shield-Blue Advantage - Bronze
    Blue Cross Blue Shield-Blue Advantage - Gold
    Blue Cross Blue Shield-Blue Advantage - Silver
    Blue Cross Blue Shield-Blue Advantage Plus - Bronze
    Blue Cross Blue Shield-Blue Advantage Plus - Gold
    Blue Cross Blue Shield-Blue Advantage Plus - Silver
    Blue Cross Blue Shield-Blue Choice
    Blue Cross Blue Shield-Blue Cross Group Medicare Advantage (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage (HMO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Value (HMO)
    Blue Cross Blue Shield-Blue Essentials
    Blue Cross Blue Shield-Blue Essentials Access
    Blue Cross Blue Shield-Blue Premier
    Blue Cross Blue Shield-Blue Premier Access
    Blue Cross Blue Shield-Consumer Directed HealthSelect
    Blue Cross Blue Shield-Federal Basic Option
    Blue Cross Blue Shield-Federal FEP Blue Focus
    Blue Cross Blue Shield-Federal Standard Option
    Blue Cross Blue Shield-High Performance Network
    Blue Cross Blue Shield-TRS-ActiveCare 2
    Blue Cross Blue Shield-TRS-ActiveCare Primary
    Blue Cross Blue Shield-TRS-ActiveCare Primary HD
    Blue Cross Blue Shield-TRS-ActiveCare Primary+
    Blue Cross Blue Shield-TRS-Care Standard
  • Catalyst Health Group - (1)
    Catalyst Health Group-Catalyst Health - Baylor Scott & White Preferred
  • Centivo Network - (1)
    Centivo Network-Centivo Network - Baylor Scott & White Premier
  • Cigna - (7)
    Cigna-BSW Extended PPO
    Cigna-Choice Fund
    Cigna-HMO Open Access
    Cigna-LocalPlus
    Cigna-LocalPlus In-Network
    Cigna-Open Access Plus
    Cigna-Open Access Plus In-Network
  • DFW ConnectedCare - (1)
    DFW ConnectedCare-American Airlines Employee Benefit Plan
  • EHN - (1)
    EHN-Employers Health Network
  • HealthSmart - (2)
    HealthSmart-Accel Network
    HealthSmart-Preferred Network
  • Humana - (11)
    Humana-ChoiceCare
    Humana-Humana Gold Choice (PFFS)
    Humana-Humana Gold Plus (HMO)
    Humana-Humana Gold Plus SNP-DE (HMO D-SNP)
    Humana-Humana Honor (PPO)
    Humana-Humana Preferred
    Humana-Humana USAA Honor with Rx (PPO)
    Humana-HumanaChoice (PPO)
    Humana-HumanaChoice (Regional PPO)
    Humana-National POS
    Humana-PPO
  • Imagine Health - (1)
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  • Medicaid - (2)
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  • Medicare - (1)
    Medicare-Traditional Medicare
  • Nebraska Furniture Mart - (3)
    Nebraska Furniture Mart-Emerald
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  • PHCS Network - (1)
    PHCS Network-PHCS Primary PPO
  • Prism Electric - (1)
    Prism Electric-BSW Premier - Prism
  • Superior Health Plan - (3)
    Superior Health Plan-Ambetter Core EPO - Bronze
    Superior Health Plan-Ambetter Core EPO - Gold
    Superior Health Plan-Ambetter Core EPO - Silver
  • TriWest HealthCare - (1)
    TriWest HealthCare-VA-PCCC
  • United HealthCare - (28)
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    United HealthCare-EDGE
    United HealthCare-Erickson Advantage Champion (HMO-POS C-SNP)
    United HealthCare-Erickson Advantage Freedom (HMO-POS)
    United HealthCare-Erickson Advantage Guardian (HMO-POS I-SNP)
    United HealthCare-Erickson Advantage Liberty with Drugs (HMO-POS)
    United HealthCare-Erickson Advantage Liberty without Drugs (HMO-POS)
    United HealthCare-Erickson Advantage Signature with Drugs (HMO-POS
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    United HealthCare-UnitedHealthcare Nursing Home Plan (PPO I-SNP)
  • University Mary Hardin-Baylor - (1)
    University Mary Hardin-Baylor-University of Mary Hardin-Baylor
  • WellMed - (15)
    WellMed-AARP Medicare Advantage (HMO-POS)
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    WellMed-AARP Medicare Advantage Choice (PPO)
    WellMed-AARP Medicare Advantage Patriot (HMO-POS)
    WellMed-AARP Medicare Advantage SecureHorizons Plan 1 (HMO-POS)
    WellMed-AARP Medicare Advantage SecureHorizons Plan 2 (HMO-POS)
    WellMed-AARP Medicare Advantage Walgreens (PPO)
    WellMed-UnitedHealthcare Dual Complete (HMO DSNP)
    WellMed-UnitedHealthcare Dual Complete Choice (Regional PPO DSNP)
    WellMed-UnitedHealthcare Dual Complete Select (HMO POS DSNP)
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    WellMed-UnitedHealthcare Medicare Advantage Ally (HMO POS CSNP)
    WellMed-UnitedHealthcare Medicare Advantage Choice (Regional PPO)
    WellMed-UnitedHealthcare Medicare Gold (Regional PPO CSNP)
    WellMed-UnitedHealthcare Medicare Silver (Regional PPO CSNP)
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Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of healthcare services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: 1.877.810.0372. This list is updated annually and is subject to change without prior notice.


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Patient Ratings (389)

The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .

4.9 overall patient satisfaction
averageRating metric
4.8
Wait Time at Clinic
4.9
Time Care Provider spent with Patient
4.9
Provider showed concern
4.9
Provider included you in decisions
5.0
Friendliness/Courtesy of Care Provider
4.9
Rate Care Provider

Patient Comments (207)

Overview of patient comments

Summary created using AI

Patients appreciate

Dr. Eileen O'Brien-Su receives overwhelmingly positive feedback from patients who consistently praise her exceptional listening skills and the time she dedicates to each appointment. Patients repeatedly emphasize that she never rushes visits, takes time to thoroughly answer questions, and makes them feel heard and valued. Her communication style is highly regarded, with patients noting she explains medical information in clear, understandable terms and includes them in treatment planning. Many reviewers highlight her compassionate, caring demeanor and professional bedside manner, describing her as kind, patient, empathetic, and genuinely concerned about their wellbeing. Her thoroughness and knowledge are frequently mentioned, with numerous patients expressing complete trust in her medical expertise. The longevity of patient relationships is notable, with many reporting they have been under her care for 10-20 years and consider her the best physician they have ever had.

Patients also share

The reviews contain very few criticisms or areas for improvement. The feedback is remarkably consistent in its praise, with ratings predominantly at 5.0 stars and only occasional slightly lower ratings in the 4.5-4.8 range. These lower ratings do not identify specific problems or concerns, and the accompanying comments remain positive. No recurring themes of dissatisfaction, complaints about wait times, staff issues, or treatment concerns emerge from the reviews. The lack of substantive negative feedback suggests minimal opportunities for improvement based on patient perspectives.

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.