Crystal Amanda Anne Fernando, PA
Physician Assistant
Locations of Crystal Amanda Anne Fernando, PA
OrthoLoneStar, PLLC dba Carrell Clinic
9301 N Central Expwy Ste 400, Dallas, TX, 75231OrthoLoneStar, PLLC dba Carrell Clinic
9301 N Central Expwy Ste 500, Dallas, TX, 75231OrthoLoneStar, PLLC dba Carrell Clinic
3800 Gaylord Pkwy Ste 710, Frisco, TX, 75034Office Hours
Biography
| Education |
|---|
| Education: Rutgers University Physician Assistant Program (2014) |
| Certifications |
|---|
| Physician Assistant- National Comm on Certif of Physician Assistants |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
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Baylor Scott & White Health Plan - (11)Baylor Scott & White Health Plan-BSW Access PPOBaylor Scott & White Health Plan-BSW Plus HMO-GroupBaylor Scott & White Health Plan-BSW Plus HMO-Individual/FamilyBaylor Scott & White Health Plan-BSW Plus PPO-GroupBaylor Scott & White Health Plan-BSW Plus PPO-Individual/FamilyBaylor Scott & White Health Plan-BSW Premier HMO-GroupBaylor Scott & White Health Plan-BSW Premier HMO-Individual/FamilyBaylor Scott & White Health Plan-BSW SeniorCare Advantage HMOBaylor Scott & White Health Plan-BSW SeniorCare Advantage PPOBaylor Scott & White Health Plan-BSWH Employee Network (SEQA & EQA)Baylor Scott & White Health Plan-BSWH Employee Network Premium (PPO)/ HDHP
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Patient Ratings (206)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.7 | Wait Time at Clinic | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Provider showed concern | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Rate Care Provider |
Patient Comments (101)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Crystal Fernando, PA, receives consistently outstanding feedback from patients, with the vast majority of reviews rating her at or near 5 stars. Patients repeatedly praise her professionalism, knowledge, and thoroughness, particularly her ability to explain X-rays, diagnoses, and treatment options in clear, understandable terms. Many reviewers highlight that she takes her time during appointments, patiently answers all questions, and never makes patients feel rushed. Her bedside manner is frequently described as kind, caring, empathetic, and compassionate, with several patients specifically noting how gentle she is when administering knee injections or draining fluid. Multiple reviews also point to strong clinical outcomes, including successful hip and knee replacements, and patients often mention that she remembers their history and personal details, contributing to a sense of continuity and genuine care.
Patients also share
Opportunities for improvement mentioned in the reviews are minimal. One review noted being "overlooked at checkout," though the patient clarified that the issue was ultimately resolved. A small number of reviews gave slightly lower overall ratings (in the 3.7–4.6 range) without specifying a particular complaint, suggesting minor inconsistencies in patient experience rather than a clear recurring issue.