Our outcomes
It is with a tremendous sense of accomplishment that we offer a transparent look at the quality of care we provide each day to our patients whether they come to use from Plano or halfway around the world. We take particular pride in the fact that our passion and extremely high bar of quality extends to all our Baylor Scott & White The Heart Hospital locations—Plano, Denton and McKinney.
Among the accomplishments highlighted in the 2023 Outcomes Report, our Plano location is now a top 5 cardiac surgery center in the U.S. for patient volume and ranked in the top 1% nationally for cardiac surgery outcomes by The Society of Thoracic Surgeons. Additionally, our Plano location remains the leading center for implanting LVAD devices in destination therapy patients. These accomplishments wouldn't be possible without every team member's dedication and commitment to excellence.
By the numbers
Quality. Teamwork. Professionalism. And a remarkable consistency in all three for a great many years is what keeps us not only motivated every day but recognized for our efforts as well. U.S News & World Report 2021-2022 ratings (Cardiology & Heart Surgery) ranked us #50 in the U.S.; we are one of 2022’s Top Cardiovascular Hospitals by Fortune & IBM Watson Health; and we are on the 2021 list of World’s Best Hospitals by Newsweek. We have a Center for Medicare and Medicaid Services 5-Star rating (the highest rating possible) which ranks us in the top 13% nationally.
What’s more, we are equally grateful to be recognized as a great place to work. According to Becker’s Hospital Review: 100 Best Places to Work in Healthcare; Top 65 Hospitals for Physician Communication; Top 55 Hospitals Patients Would Definitely Recommend. We have also received Magnet Nursing Designation—recognition by which we are both humbled and excited because of what it means to the quality of care our patients receive. It takes collaboration, a caring spirit, and the desire to be the best to achieve this level of excellence. Every one of our patients motivates us. We are equally proud of our second and third designations as our first.
Patient satisfaction
The guest experience is part of the foundation of our hospital. Always has been. We focus on creating an experience for the guest which, in turn, becomes memorable. Since our inception, we have always maintained we are treating guests rather than patients. Now it is simply part of our DNA. Which is why we have been awarded the Pinnacle of Excellence & Guardian of Excellence award from Press Ganey® Associates 29 times in a row with Denton beginning its own multi-year winner status.
Education and research
Baylor Scott & White The Heart Hospital is indeed well-regarded for the educational value we extend to our colleagues around the world. Medical staff research and education aren’t simply activities we conduct. They are part of our culture. Our CVI Allied Heath School within our Plano hospital brings a 52-week curriculum to a select class of students pursuing various tracks of study. GME programs continue to grow with fellows playing a critical role in research and trials.