Baylor Scott & White Medical Center – Lakeway is a 106-bed, full-service hospital, providing a wide network of medical expertise and resources, as well as an enhanced ability to care for patients. The medical center and specialty clinic provide a full range of personalized care in a variety of specialties.

Baylor Scott & White Medical Center – Lakeway has achieved Magnet recognition for its nursing professionalism, teamwork and superiority in patient care. The American Nurses Credentialing Center’s Magnet Recognition Program® distinguishes organizations that meet rigorous standards for nursing excellence. 

More about us


Medical services

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Allergy and immunology

Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:

  • Allergies
  • Allergic reactions to insect stings 
  • Asthma
  • Chronic cough
  • Drug allergies
  • Eczema (atopic dermatitis)
  • Food allergies
  • Hives (urticaria)
  • Recurring infections
  • Rhinitis

Read more about allergy and immunology care

Back and neck care

Our spine doctors (specialized orthopedists) and physical and occupational therapists provide sophisticated surgical and non-surgical solutions for neck and lower back pain and conditions, including:

  • Arthritis of the spine (osteoarthritis, rheumatoid)
  • Bone spurs and overgrowths
  • Degenerative disc disease (cervical, thoracic, lumbar)
  • Herniated discs (cervical, thoracic, lumbar)
  • Myofascial pain (inflammation of muscles and ligaments)
  • Osteoporosis of the spine
  • Pinched nerves
  • Sciatica
  • Spinal deformities (scoliosis, kyphosis)
  • Spinal injuries
  • Spinal stenosis (narrowing of spinal canal)
  • Spine trauma or fractures
  • Spine tumors

Read more about back and neck care

Critical and intensive care

Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:

  • Cardiac Intensive Care Unit (CICU)
  • Cardiothoracic Intensive Care Unit (CTICU)
  • Medical Intensive Care Unit (MICU)
  • Neonatal Intensive Care Unit (NICU)
  • Pediatric Intensive Care Unit (PICU)
  • Surgical Trauma Intensive Care Unit (STICU)

Read more about critical and intensive care units

Dermatology

Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:

  • Acne
  • Actinic keratosis
  • Dermatitis
  • Eczema
  • Psoriasis
  • Rosacea
  • Skin cancer
  • Skin infections
  • Warts

Read more about our dermatology services

Digestive diseases

Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.

Example services and procedures we offer include:

  • Abdominal and endoscopic ultrasound
  • Colonoscopy
  • Endoscopic retrograde cholangiopancreatography (ERCP)
  • Fecal transplant
  • Evaluation of liver transplant candidates
  • Percutaneous liver biopsy
  • Placement of external feeding tubes (gastrostomy)
  • Treatment of pancreatic diseases

Common digestive diseases we treat include:

  • Acid reflux
  • Crohn's disease
  • Colon polyps
  • Liver diseases
  • C. diff
  • Gastroesophageal reflux disease (GERD)
  • Heartburn
  • Hepatitis
  • Irritable bowel syndrome (IBS)
  • Swallowing disorders

Read more about our digestive disease services

Electrophysiology

We offer consultation and management of heart rhythm disorders.

For arrhythmias requiring surgical intervention, electrophysiologists on the medical staff at Baylor Scott White offer both traditional open surgeries, as well as minimally invasive procedures.

Learn more about electrophysiology

Emergency care

From chest pain to snake bites, you can count on us to provide you with quality emergency care 24 hours a day, seven days a week. If you are experiencing a medical emergency, call 911 immediately.

Learn more about our emergency care

Endocrinology

Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.

Conditions we treat include, but not limited to:

  • Diabetes
  • High blood cholesterol and triglycerides
  • Obesity
  • Osteoporosis
  • Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
  • Parathyroid gland disorders
  • Pituitary and adrenal disorders
  • Thyroid gland disorders

Some procedures and tests we offer include:

  • Bone density testing
  • Continuous glucose monitoring
  • Insulin pump therapy
  • Thyroid fine needle biopsies and ultrasound

Read more about our endocrinology services

Foot care

Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:

  • Ankle sprains
  • Athlete's foot
  • Bunions
  • Flat feet
  • Fractures
  • Hammertoes
  • Heel pain
  • Infections
  • Ingrown nails
  • Neuromas
  • Tendon injuries and ruptures
  • Wounds 

Read more about foot care

Heart & Vascular Institute

Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.

We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.

Our services include:

  • Cardiac rehabilitation
  • Cardiology
  • Electrophysiology
  • Heart failure
  • Vascular care

Learn more about the Heart & Vascular Institute

Imaging and radiology

Advanced imaging technology provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.

Services may* include:

  • Arthrography
  • Bone density measurement
  • Breast imaging
  • CT scan (including low-dose lung cancer CT screening)
  • Interventional radiology
  • MRI
  • Myelogram
  • Nuclear medicine (Nuclear PET scan, radiofrequency ablation, I-131 therapy for hyperthyroidism and thyroid cancer)
  • Radioimmunotherapy
  • Ultrasound
  • Virtual colonoscopy
  • X-ray and fluoroscopy

* Please call this location for particular outpatient services. Typically, your doctor’s office will refer you to us if we have the imaging service you need.

Read more about our imaging and radiology services

Infectious diseases

Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:

  • Bacteremia/sepsis
  • Bone and joint infections
  • Central nervous system infections
  • Common cold
  • COVID-19
  • Endocarditis and endovascular infections
  • Fever of unknown origin (FUO)
  • Flu
  • Fungal infections
  • Gastrointestinal infections
  • HIV/AIDS and associated opportunistic infections
  • Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
  • Lyme disease
  • Malaria
  • Meningitis
  • Mycobacterial infections
  • Skin and soft tissue infections
  • Tuberculosis
  • West Nile virus
  • Whooping cough

Learn more about infectious disease care

Labor and delivery

Wherever you are in the pregnancy journey, our experienced specialists are with you every step of the way. At Baylor Scott & White Medical Center – Lakeway, we want you to feel safe, comfortable and supported throughout pregnancy, delivery and beyond.

Learn more about labor and delivery

Mammogram and breast imaging

Our imaging centers provide potentially life-saving 2D and 3D mammograms and clinical breast exams to screen for breast cancer and other conditions that impact women and refer to specialty treatments and services, including:

Read more about breast imaging

NeuroHealth Institute

Our neurologists, neuroradiologists and neurosurgeons study, diagnose, and innovatively treat through advanced technologies to improve quality of life most brain and spine conditions, disorders and injuries, including:

  • Alzheimer's Disease
  • Lou Gehrig's Disease (ALS)
  • Brain aneurysm
  • Brain and spine tumors
  • Concussion
  • Dementia
  • Epilepsy
  • Essential tremors
  • Headache treatment
  • Hydrocephalus
  • Movement disorders
  • Multiple sclerosis
  • Neuromuscular disorders
  • Parkinson's Disease
  • Pituitary tumors
  • Stroke care
  • Skull base tumors
  • Traumatic brain injury

Learn more about the NeuroHealth Institute

Orthopedics

Baylor Scott & White Medical Center – Lakeway can help you move better when it comes to musculoskeletal disease, joint pain, sports-related injuries and back pain.

To help care for you, we provide:

  • Hand, elbow, wrist surgery
  • Shoulder surgery
  • Joint replacement
  • Neck, back, spine surgery
  • Orthopedic surgery

Learn more about our orthopedic services

Is your shoulder pain increasing?

Our short questionnaire can clarify if it’s time to speak with a shoulder specialist.

Take the shoulder pain assessment

Pain management

Our pain management specialists provide many options for comprehensive and advanced therapy and treatments focused on managing sensory and emotional impacts and restoring function brought on by different types and degrees of pain, including:

  • Chronic lower back pain
  • Chronic pain
  • Fibromyalgia
  • Low back pain
  • Neck pain
  • Nonspecific back pain
  • Reflex sympathetic dystrophy
  • Sciatic nerve pain

Learn more about pain management

Pulmonology

Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:

  • Asthma
  • Acute and chronic pulmonary embolism
  • Bronchiectasis
  • Chronic obstructive pulmonary disease (COPD)
  • Cystic fibrosis
  • Emphysema
  • Fungal infections of the lung 
  • Granulomatous lung diseases
  • Hepatopulmonary syndrome
  • Interstitial lung disease
  • Lung cancer
  • Lung transplantation 
  • Pulmonary fibrosis
  • Pulmonary vascular disease 
  • Pulmonary hypertension
  • Pleurisy
  • Pneumonia
  • Sarcoidosis
  • Sleep disorders
  • Smoking cessation
  • Tuberculosis
  • Tuberculous and nontuberculous mycobacterial pulmonary disease

Learn more about lung care

Rehabilitation and physical therapy

Our team of physicians and therapists are dedicated to helping patients find the best way back through nonsurgical therapies from all types of injuries, illness, and acute and chronic conditions, including but not limited to:

  • Musculoskeletal disorders
  • Neurologic disorders and injuries
  • Pediatric neurological and developmental disorders
  • Post-operative care
  • Sports injuries

Read more about our PT and rehab services

Surgical services

Our surgeons offer pioneering innovations and advanced surgical offerings and services backed by research-based enhanced recovery after surgery (ERAS) to support patient outcomes, including:

  • Colon and rectal surgery
  • General surgery
  • Gynecological surgery
  • Head and neck surgery
  • Neurosurgery
  • Orthopedic surgery
  • Plastic surgery
  • Podiatric medicine and surgery
  • Robotic surgery
  • Surgical oncology
  • Urologic surgery
  • Vascular surgery

Learn more about surgical services

Urology

Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:

Urinary-related:

  • Bladder disorders and cancer
  • Inability to control urination
  • Kidney disorders (including kidney stones)
  • Urethral disorders

Related to male reproductive organs:

  • Erectile dysfunction
  • Infertility
  • Penile disorders and cancer
  • Prostate disorders and cancer
  • Sexually transmitted diseases (STDs)
  • Undescended testicles (cryptorchidism)

Read more about our urology services

Women's health

From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.

Services include:

  • Breast surgery
  • Gynecological surgery
  • Gynecology
  • Hormone replacement therapy

Learn more about women's health services

Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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  • Aetna - (23)
    Choice POS II
    Open Access Elect Choice
    Open Access Managed Choice
    Select SM
    Aetna Signature Administrators
    Elect Choice
    Health Network Option
    HMO
    Managed Choice
    Open Access Select
    Open Choice PPO
    QPOS
    Aetna Whole Health/BSWQA
    Aetna Medicare Value Plan (HMO)
    Aetna Medicare Prime Plan (HMO)
    Aetna Medicare Freedom Preferred Plan (PPO)
    Aetna Medicare Freedom Plan (PPO)
    Group Retiree Medicare PPO - Limited to Exxon/Mobil
    Select
    Aetna Medicare Dual Complete Plan (HMO D-SNP)
    Aetna Medicare Eagle II (PPO)
    Aetna Medicare Choice Plan (PPO)
    Aetna Medicare Eagle Plan (PPO)
  • Baylor Scott & White Health Plan - (25)
    BSW Premier PPO
    HMO Network-Individual/Family
    EPO Network-Individual/Family
    Pyco Industries Employee Plan
    BSW Premier HMO-Individual/Family
    PPO Network-Group
    HMO Network-Group
    BSW Plus PPO-Group
    Covenant Preferred HMO
    2023 BSW Employee Network (PPO & HSA)
    BSW Preferred PPO Network
    BSW Plus PPO-Individual/Family
    BSW Access PPO
    BSW Premier HMO-Group
    BSW SeniorCare Advantage PPO
    BSW Preferred HMO Network - Group
    2024 BSWH Employee Network (PPO & HDHP)
    2024 BSWH Employee Network (SEQA & EQA)
    McLane Group Network
    BSW Preferred HMO - Individual Marketplace
    BSW Plus HMO-Group
    BSW Plus HMO-Individual/Family
    BSW SeniorCare Advantage HMO
    2023 BSW Employee Network (SEQA & EQA)
    BSW Solutions PPO
  • Blue Cross Blue Shield - (30)
    Blue Advantage HMO
    Blue Choice PPO
    Blue Essentials
    Blue Essentials Access HMO
    Blue Premier
    Blue Premier Open Access HMO
    Medicare Advantage - EFH Retirees
    Medicare Advantage - Oncor
    ParPlan
    Traditional
    Indemnity
    STAR Kids
    High Performance Network
    HealthSelect
    Federal Standard Option
    Federal FEP Blue Focus
    Blue Choice
    Federal Basic Option
    Consumer Directed HealthSelect
    Blue Premier Access
    Blue Essentials Access
    Blue Advantage Plus - Silver
    Blue Advantage - Silver
    Blue Advantage - Gold
    Blue Advantage - Bronze
    TRS-ActiveCare Primary+
    TRS-ActiveCare 2
    TRS-ActiveCare Primary
    Blue Advantage Plus - Gold
    TRS-Care Standard
  • Brookshire Brothers - (2)
    Self-Insured Employee Plan
    Brookshire Brothers Employee Plan (Nexcaliber)
  • Cigna - (20)
    Cigna Choice Fund
    EPO
    HMO
    HMO Open Access
    HMO/POS
    LocalPlus
    LocalPlusIN
    Network
    Network Open Access
    Network POS
    Open Access Plus
    POS
    POS Open Access
    PPO
    Open Access
    LocalPlus In-Network
    Open Access Plus In-Network
    Cigna HealthSpring
    Point of Service Open Access
    Choice Fund
  • Consolidated Association of Railroad Employees - (1)
    Self-Insured Employee Plan
  • CorVel - (1)
    Workers Comp
  • Coventry - (1)
    Coventry/First Health
  • Coventry Workers' Compensation - (1)
    Coventry Workers' Compensation
  • DFW ConnectedCare - (1)
    American Airlines Employee Benefit Plan
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    Envolve Vision
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    First Health/Coventry Network
  • FirstCare Health Plans - (1)
    FirstCare Select Plus HMO Network
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    Galaxy Health Network
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    ACCEL Network
    Preferred Network
  • Humana - (14)
    ChoiceCare
    Humana Preferred
    National POS
    Commercial PPO Plans
    Commercial HMO Plans
    Medicare Advantage Plans (exclude Southwestern Health Resources Network)
    Humana Gold Plus (HMO)
    Humana Gold Choice (PFFS)
    HumanaChoice (PPO)
    Humana USAA Honor with Rx (PPO)
    Humana Gold Plus SNP-DE (HMO D-SNP)
    PPO
    HMO
    HumanaChoice (Regional PPO)
  • Independent Medical Systems - (1)
    IMS Network
  • Injury Management Organization (IMO) - (1)
    Injury Management Organization (IMO)
  • Midland Memorial Hospital - (1)
    Employee Benefit Plan
  • Mother Frances Hospital Regional - (1)
    Self-Insured Employee Plan
  • Nebraska Furniture Mart - (1)
    Emerald
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    Occupational Networks of Texas, Inc.
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    PHCS Network
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    Workers Comp
  • QuickTrip - (1)
    Employee Benefit Plan
  • Reny Company - (1)
    Workers Comp
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    Workers Comp
  • Sedgwick Preferred Network f/k/a Southwest Medical - (1)
    Workers Comp
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    STAR
    STAR+PLUS
    CHIP
    CHIP Perinate
    Foster Care
    Wellcare
  • Superior HealthPlan - (4)
    CHIP Perinate
    Foster Care
    STAR
    STAR+PLUS
  • Three Rivers Network - (1)
    Three Rivers Network
  • Tricare - (5)
    Tricare Extra
    Tricare Prime
    Tricare Select
    Select
    Prime
  • TriWest HealthCare - (2)
    VA-PCCC
    Community Care Network
  • United Healthcare - (13)
    Choice
    Choice Plus
    Core
    Core Essential
    Charter Balanced
    EDGE
    STAR
    UnitedHealthcare Medicare Advantage Choice (Regional PPO)
    Charter Plus
    Navigate Plus
    Nexus ACO - Referral Required
    Nexus ACO - Open Access
    Options
  • UnitedHealth - (30)
    Charter HMO
    Charter EPO
    Charter POS
    Choice HMO
    Choice +HMO
    Choice EPO
    Choice Plus POS
    Core HMO
    Core EPO
    Core Choice Plus POS
    Navigate EPO
    Navigate HMO
    Navigate HMO+
    Navigate POS
    PPO
    Options PPO
    Select +
    Select HMO
    Select EPO
    Select Plus POS
    AARP Medicare Complete
    Dual Complete Medicare Advantage
    Medicare Complete
    Medicare Gold
    Medicare Silver
    Group Medicare Advantage
    STAR
    STAR+PLUS
    CHIP
    STAR Kids
  • University Mary Hardin-Baylor - (1)
    Employee Benefit Plan
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Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Call 1.800.994.0371 to make a payment. Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day.

    If you need to speak to someone about a Baylor Scott & White bill from our hospitals or clinics, our Customer Service department can take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

More helpful information

​​​​​​​​​​​​​Here's more information to help with your visit to our campus.

Estimate your cost of care

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Estimate your cost of care

Community involvement

As a partner with the citizens of our community, Baylor Scott & White Medical Center – Lakeway is committed to contributing to the health and well-being of residents in the communities we serve.

Community events

  • Monthly free educational seminars
  • Free bi-monthly eat well culinary classes
  • Community hand-washing clinics
  • Community Teddy Bear clinics

Community outreach contacts

Carol Collins
Carol.Collins@BSWHealth.org

Concierge and information desk

Visitor information/concierge desks are located in the main entrance of the medical center, where staff can assist you with general information, maps, notary public services and local eateries/hotel listings.

Medical records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Request copies of your medical records

Recognize an employee

Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

Nominate an employee

Visiting a patient

At Baylor Scott & White Medical Center – Lakeway, with its large private rooms and family waiting areas, we offer our patients and visitors an open visiting policy, unless otherwise noted for specific departments. We know that visits from loved ones can contribute to the patient’s healing. Families can also help identify and respond to patient concerns.

Our nurses and other caregivers are committed to maintaining a patient-family centered environment, and they will make every effort to accommodate visits to our patients. Some nursing units may have unique visiting guidelines because of the type of patients being cared for there, or the size of the patient care areas or rooms.

Visitation rights include the right to receive the visitors designated by the patient, including but not limited to a spouse, a domestic partner, another family member, or a friend. Also included is the right to withdraw or deny such consent at any time.

The hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

The hospital has the right to rescind the visitation hours and rights based upon the safety and welfare of the patient and the hospital staff, and as necessary in order to conduct normal hospital operations. The reasons for the clinical restriction or limitation must be explained to the patient and family.

At certain times or in certain situations, staff may need to limit visiting hours for the patient. The reasons may include:

  • At patient request or legal guardian if patient is under age or becomes incapacitated.
  • Patient is observed by his or her nurse to be sleeping.
  • Restrictions initiated by senior leadership or safety officer due to a crisis or special situation.

Volunteer with us

We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.

Become a volunteer