Patient and Visitor Tools

Patient registration and billing center

The information provided here will help you prepare for your visit with us and answer your billing and finance questions. We encourage you to read through these pages and learn more about expediting the check-in process at registration, estimating and managing the costs of your services and understanding the billing process.

More about pre-reg and billing

Insurances accepted

Baylor Scott & White Health has established agreements with several types of insurances in an effort to make sure your health needs are covered.

To verify whether your insurance plan covers services rendered at Baylor Scott & White Health, contact your insurance provider directly by visiting your provider's website or calling the phone number listed on your insurance identification card.

Find your insurance

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time—before, during or after care is received.

View financial assistance options

Pay your bill

Baylor Scott & White Health is pleased to offer you multiple options, including by phone, by mail, in person and online, to pay your bill.

Pay your bill

Medical records

You can request copies of your medical records by completing the authorization form at the Request Medical Records link below and faxing it to the facility at which you received care. The contact information for each facility can also be found on the medical records page. Records can be released directly to you via the patient portal—MyBSWHealth app. If you prefer, records may be mailed to you or released directly to a patient’s personal email address. We will ask the patient to send an email to our Release of Information staff in order to confirm accurate distribution.

Request your records

Request amendment to medical records

Pre-registration

The pre-registration process assists us in preparing for your visit, saving you valuable time during the day of your test or surgical procedure.

Please note if your physician requires pre-admission testing (PAT) or pre-operative testing or if you are not sure, you should speak with a pre-admission/pre-operative testing nurse at the facility where your procedure is scheduled to determine if an assessment is necessary.

Hospital patient and visitor guides

Get more information on visiting your local hospital, including parking, amenities and admissions information.

• Austin
• Brenham
• Buda
• Centennial
• College Station
• Dallas (Baylor University Medical Center)
• Dallas (Heart and Vascular Hospital)
• Denton (The Heart Hospital)
• Fort Worth
• Fort Worth (Heart and Vascular Hospital)
• Grapevine
• Hillcrest
• Irving
• Lake Pointe
• Lakeway
• Marble Falls
• McKinney
• McKinney (The Heart Hospital)
• Pflugerville
• Plano
• Plano (The Heart Hospital)
• Round Rock
• Taylor
• Temple
• Temple (McLane Children's Medical Center)
• Waxahachie
• Waxahachie (Heart and Vascular Hospital)

Long-term care planning and advance directives

We all hope to prevent illness when possible and take appropriate treatment when necessary if we become ill. Let's call prevention and treatment your Plan A.

But what if your Plan A hasn't worked and you become so ill you can't communicate? Would your loved ones or doctors know your Plan B?

Learn more about advance directives